Introduction and Commitment

This privacy policy explains how LMX Apps Inc. collects, uses, retains, discloses and protects your personal information when you use ffPro.ca.

We are committed to protecting your personal information in accordance with applicable Québec privacy laws, including the Act respecting the protection of personal information in the private sector.

Information Collected

Personal information may be collected at various times when you use ffPro.ca. Personal information means information that can identify a person.

We distinguish between three categories:

Information you Provide

For example: first name, last name, email address, date of birth, telephone number, employment-related information, financial information and any other personal information you choose to provide.

Necessary Technical Information

For example: IP address, necessary cookies (such as language and display preferences), technical data related to security, and information required to manage payments and subscriptions.

Information Used With Your Consent

For example: certain information about the use of the app, pages viewed and interactions with the app.

Some information is necessary to provide the requested service, ensure the security of the app and comply with our obligations. Other uses, such as analyzing the user experience, sending informational updates or importing into your account the anonymous data entered in the Express version, are carried out only with your consent.

Information About Other People

When you enter personal information about family members or clients in ffPro.ca, you confirm that you have obtained their consent to the use of that information within the app.

Cookies and Similar Technologies

A cookie is a small text file stored in your browser when you visit a website. Cookies may be used to:

• maintain your session while you are logged in;
• remember certain preferences, such as your selected language or display settings;
• help ensure the security of the site;
• improve the user experience when you have consented to this use.

Necessary Cookies

Some cookies are necessary for the operation, security and administration of ffPro.ca. They allow us to:

• maintain your session;
• remember your essential preferences;
• protect user accounts;
• retrieve a scenario saved in the Express version;
• prevent abusive or automated use of the site.

These cookies cannot be disabled because they are required to provide the requested service.

Optional Cookies

With your consent, we may use certain cookies to analyze the use of the app and improve the user experience.

You may withdraw or change your consent at any time from your account preferences.

Third-Party Services Using Cookies

Google reCAPTCHA is used to protect certain features against automated use and attempted abuse. This service may analyze certain technical data needed to verify the legitimacy of a log-in or interaction with the site.

Microsoft Clarity is used, with your consent, to better understand how the app is used and to improve the user experience. The information collected in this context is not used by ffPro.ca for advertising purposes.

Why we Use Your Information

We may use personal information only for the purpose for which it was collected, for a use compatible with that purpose, or where permitted by law.

Your information is used to:

• authenticate users and secure access (ASP.Net, reCAPTCHA);
• provide and manage access to the app and its features;
• manage payments and subscriptions (Stripe);
• send confirmation emails and contractual or regulatory notices (Brevo);
• remember you when you use the Express version.

With your consent, your information is used to:

• send update emails (Brevo);
• improve the user experience (Clarity);
• import into your account the anonymous data you entered in the Express version, when you request this during registration.

Services Used and Supplier Privacy Policies

We work with technology service providers that are essential to the security and proper operation of ffPro.ca. Below is an overview of their role and a link to their privacy policy:

Microsoft (Azure, Clarity, Microsoft 365)

Used for hosting the app and its data (Azure), optional analysis of the user experience and improvement of the app’s ergonomics (Clarity), as well as document management and certain collaboration functions.

With respect to Clarity, the data is used only to understand and improve the user experience in ffPro.ca. The data collected does not directly identify a user. It is not used for advertising purposes.

Microsoft Privacy Statement

Stripe

Stripe is used for payment processing and subscription management. Stripe applies high security standards (PCI DSS) to protect financial information.

Stripe Privacy Policy

Brevo

Brevo is used to send confirmation emails and contractual or regulatory notices. With your consent, we use Brevo to send you informational updates about ffPro.ca.

Brevo Privacy Policy

Google reCAPTCHA

Used to secure app forms and prevent automated fraud. This service analyzes certain technical data to verify that you are a legitimate user before authentication.

Google Privacy and Terms

Security Measures and Hosting

The use of ffPro.ca relies on recognized security mechanisms. You must log in using your email address and a password to access your account. The user is responsible for maintaining the confidentiality of their log-in credentials. ffPro.ca also offers two-factor authentication (2FA), an optional feature that adds an additional layer of security when logging in.

Communications with the app are protected by encryption and certain personal data is encrypted in the database.

The app and the data provided by the user through the app are hosted on Azure on secure servers located in Canada, with backups that comply with international standards. We apply:

• encryption of data at rest and in transit;
• restricted access to authorized administrators;
• strong authentication (MFA) for administrators;
• logging of certain security events;
• regular backups and data restoration mechanisms.

Transfers Outside Québec

Your data may be disclosed, hosted or accessible outside Québec (Canada, United States, Europe), depending on the services used.

We conduct privacy impact assessments (PIAs), which are used to assess risks to the protection of personal information, for suppliers that may process or make personal information accessible outside Québec.

Your Rights

Within the limits provided by law, you have the following rights:

• Right of access: obtain a copy of the personal information we hold about you.
• Right of rectification: correct your information if it is inaccurate or incomplete.
• Right to data portability: receive your personal information in a structured and commonly used format (JSON, for example).
• Right to deletion (erasure): request the deletion of your personal information.
• Right to withdraw your consent: applicable to optional features, such as receiving informational updates from ffPro.ca and analyzing the user experience (Clarity).
• Right to object: refuse the use of your information for solicitation or marketing purposes.
  Important: ffPro.ca does not sell your data and does not display targeted advertising. The only non-essential communications we send are informational updates that you have chosen to receive.

To exercise your rights, contact our privacy officer at the address indicated in the final section.

Data Retention

When you use ffPro.ca, we retain the personal information and financial data you enter so that you can resume your project if you decide to register or register again later.

We retain the data for as long as reasonably necessary to provide our services and allow our users to resume their projects later. In certain circumstances, we may delete data associated with inactive accounts after a long period. When possible and appropriate, we will try to notify the users concerned in advance.

You may request the deletion of your data at any time by following the instructions in the next section.

Account Closure

If you wish to close your account, simply visit the “Personal Data” page of your account or contact us to do so. We may then close your account and destroy your personal information.

However, certain information may be retained where necessary to comply with regulatory obligations.

Policy Updates

This policy may be amended to reflect changes in our practices or in legislation. Any amendment will be published on our website with the update date.

Responsibility and Contact

Our privacy officer is responsible for ensuring that we comply with this privacy policy and applicable privacy laws.

For any question or request regarding the protection of your personal information:

• Privacy Officer: Jean-Philippe Lemieux
• Email: jean-philippe.lemieux@ffpro.ca
• Address: 309 Alice-Carrière Street, Beaconsfield, Québec, H9W 6E5, Canada